Shipping policy
Effective Date: 23 June 2026 | Shop: Paisley Store | Operated by: Stevon LLC
At Paisley Store, we want your shopping experience to be simple and reliable — from checkout to your front door. Please read the information below to understand how and when your order will arrive.
Shipping Destinations
We currently ship exclusively within Australia. There is no minimum order value required to shop with us.
Shipping Costs
Shipping costs depend on your delivery zone, which is determined automatically by your postcode at checkout:
- Zone 1 & Zone 2: Free shipping, with no minimum order value required.
- Zone 3 & Zone 4: Shipping is not free. The applicable rate is calculated based on your postcode and displayed at checkout before you complete your order.
The price you see at checkout is the price you pay — there are no hidden or additional delivery charges beyond what is shown.
Zone 3 & Zone 4 shipping fees are non-refundable, including where an order is later returned for a change of mind.
Shipping Protection
At checkout, you can opt in to Shipping Protection, a paid service that covers your order against damage, loss, or theft while in transit. If a covered issue occurs, we will arrange a replacement or refund for the affected order.
Shipping Protection is optional and non-refundable once purchased, including if you later cancel or return your order.
Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding public holidays).
Orders placed on a weekend or an Australian public holiday begin processing on the next available business day. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Delivery Time
After processing, orders are delivered within 4–9 business days (Monday–Friday, excluding public holidays).
This means the total estimated time from order to delivery is approximately 6–12 business days.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as carrier delays, weather, or peak seasonal periods.
Carrier
All orders are shipped and delivered by Australia Post. Tracking is provided for every order so you can follow your parcel from dispatch to delivery.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to follow your delivery online at any time.
Problems With Your Delivery
We want every order to arrive safely. If something goes wrong, please contact us at support@paisleystore.com and we will help resolve it:
- Package not delivered: If tracking shows your order as delivered but you have not received it, contact us and we will open an investigation (usually within 24 hours).
- Delayed shipment: If your order is taking longer than expected, we will contact the carrier on your behalf and keep you updated.
- Damaged on arrival: If your item arrives damaged, contact us with photos and we will arrange a replacement or refund.
- Wrong item received: If you receive an incorrect item, we will arrange the correct item to be sent at no additional cost to you.
Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law. If goods are not delivered within a reasonable time, you may have additional rights.
Contact Information
| Store Name | Paisley Store |
| Business | Stevon LLC |
| Company Number | 2026-001919010 |
| Address | 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States |
| support@paisleystore.com | |
| Telephone | +1 307 400 8969 |
| Opening Hours | Mon–Fri: 09:00–17:00 / Sat–Sun: 11:00–16:00 (AEST/AEDT) |
| Response Time | Within 24 hours |
Paisley Store is a trade name of Stevon LLC.