FAQ
1. Where do you ship?
We ship exclusively within Australia, with no minimum order value — whether you live in a major city or a smaller town.
2. How long does delivery take?
Order processing takes 2–3 business days, and delivery within Australia takes 4–9 business days, for an estimated total of 6–12 business days. Business days are Monday to Friday, excluding Australian public holidays.
3. How much does shipping cost?
We offer free shipping on all orders within Australia — no minimum order and no hidden fees.
4. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
5. Are my payment details secure?
Yes. All transactions on paisleystore.com are protected with SSL encryption, and full payment card details are never stored.
6. How do I track my order?
Once your order ships, you will receive an email with an Australia Post tracking number so you can follow your parcel in real time.
7. Will I be charged taxes or import duties?
No surprise fees. As we ship domestically within Australia, there are no import duties. All prices are in Australian Dollars (AUD) and include GST where applicable; any taxes or fees are clearly communicated before or during checkout.
8. What is your return policy?
You have 30 days from the date you receive your order to request a change-of-mind return. Items must be unused, in their original packaging, and with tags attached. Indoor try-ons qualify for a full refund, while items worn outdoors may receive a partial refund or be declined. These conditions are in addition to your rights under the Australian Consumer Law, which apply to faulty or not-as-described items regardless of the 30-day window.
For full details, please visit our Refund & Return Policy.
9. Who pays for return shipping?
Return costs depend on the reason for the return:
| Return Reason | Who Covers Return Shipping? |
| Received a defective item | Paisley Store covers the full cost |
| Wrong item sent by us | Paisley Store covers the full cost |
| Change of mind or incorrect size ordered by customer | Customer covers return shipping |
10. How long does a refund take?
Once we receive and inspect your return, your refund is processed within 3–5 business days, and you'll receive a confirmation email.
11. What do I do if I receive a wrong or faulty item?
Contact us at support@paisleystore.com with your order number, a photo, and a description of the issue. We will arrange a replacement at our cost or issue a full refund.
12. Can I cancel my order after placing it?
Yes — within a 24-hour cancellation window from the time you place your order. Just contact support@paisleystore.com.
13. How do I contact customer service?
Our team is ready to help you.
| support@paisleystore.com | |
| Telephone | +1 307 400 8969 |
| Opening Hours | Mon–Fri: 09:00–17:00 / Sat–Sun: 11:00–16:00 (AEST/AEDT) |
| Response Time | Within 24 hours |
14. Will sold-out items be restocked?
Some seasonal styles are limited editions, but popular items may be restocked. We recommend keeping an eye on the product page you're interested in.
Paisley Store is a trade name of Stevon LLC.